7 Nov 2018

Full-Time After Sales Consultant

Quad ConsultancyIl-Mosta, Malta

Job Description

Our client, a leader in IT and software, providing one of the most comprehensive, cost effective and innovative business software solutions, is currently looking for a After Sales Consultant to join their team.

Main Duties
Handle telephone support and escalate calls when deemed necessary and appropriate
Handle assigned tickets
Design and generate/amend new or existing reports
Handle software implementation phases or part of including:Installation; Set-up; User training; Testing; Data conversion; Go Live and Hand holding
Handle client/user or internal documentation
Work and ensure that client and project deadlines are met
Ensure that all client works and requests are logged in a ticket; all correspondence is in ticket; time is inputted and closed when ready
Contribute to knowledge sharing amongst other team members
Problem solving and present findings to release management and development teams; Troubleshoot client issues and provide short and long term solutions
Liaise with release management and carry out testing and client upgrades as required
Handle other specific tasks as assigned by superiors and as required by the Company
Handle the inputting of timesheets within 24 hours of working on a job or a task
Ensure day to day processes follow ISO procedures as set in the QMS Manual
Adherence to the company Code of Conduct, unless otherwise specified in the job description

Requirements
A first Degree or equivalent related to Information Technology or experience in a similar position for 2 years.
Basic knowledge in the following areas:Company Business processes, Accounting Fundamentals, Querying SQL Database, Report writing

How to Apply

Should you require further information, please, call Ivana on +356 2099 4444 Apply here: https://bit.ly/2qw8jqS

Job Categories: Customer Service. Job Types: Full-Time. Job Tags: After Sales Consultant, customer service, information technology, it, job, Job in Malta, Malta, malta job, Software, and vacancy. Job expires in 15 days.

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