1 Jun 2018

Full-Time French Speaking Contact Centre Officer

Quad ConsultancyIl-Mosta, Malta

NOTE: This job listing has expired and may no longer be relevant!

Job Description

Our client, an international, very well positioned bank, headquartered in Malta and operating across Europe is seeking to recruit a French Speaking Contact Centre Officer to join their international team in Malta.

Key Responsibilities

Answer incoming calls and responding to customer emails and secure messages
Onboard new customers by requesting and checking relevant documentation, performing basic AML and KYC due diligence, setting up new accounts and keeping applicants informed of the status
Handle customer inquiries, managing and resolving customer complaints, escalating technical issues and providing customers with products and services information
Execute client instructions such as payments, trades, migration of investment portfolios, account opening and closure and change in contact details
Update customer information, checking customer details and accounts through the bank’s systems
Support the bank’s marketing and commercial plan

Requirements

Previous experience in a customer service role will be considered as an asset
Excellent verbal and written communication skills in both French and English
Business-oriented and customer-centered attitude
Ability to work on own initiative with minimal supervision
Flexibility with regard to tasks and working hours
Knowledge of banking and financial products will be considered advantageous

How to Apply

Interested candidates are requested to send an updated copy of their up to date CV in MS Word format (your name in the file name) to Antoaneta at careers@quadconsultancy.com

Job Categories: Customer Service. Job Types: Full-Time. Job Tags: Contact, customer service, french, and office.

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