20 Dec 2016

Full-Time Scandinavian Customer Service

Triple 3 Group Tas-Sliema, Malta

NOTE: This job listing has expired and may no longer be relevant!

Job Description

Main Responsibilities:

Helping our customers via email and live chat.
Taking ownership of ongoing cases in order to ensure they are resolved with the absolute highest level of quality.
Actively contributing towards improving existing internal processes, developing new ideas and concepts in order to improve our internal workflow as well as contributing towards the positive environment within the company.
Analysing previous communication to optimise quality and productivity.
Processing of pay-outs and investigating potential bonus abuse, anti-fraud, and risk management.
Creation, co-ordination and monitoring of ongoing bonus campaigns.
Actively report internally to direct manager and various partners with details and feedback on what is occurring in the various markets amongst our many partners.
Staying well informed on ongoing issues as well as changes in order to proactively meet the challenges ahead to deliver a service of the absolute highest level of quality.

Qualifications required:

Minimum of one-year experience in Customer Service.
Minimum of six months’ experience in the iGaming industry.
Native in Scandinavian, as well as fluent in English – both verbal and written.

You also possess the following qualities:

You are able to demonstrate a level of autonomy without the need for micro-management in order to deliver the best service in the industry.
Highly motivated and driven individual that has excellent time management skills.
Outstanding communication and brilliant typing skills are absolutely key as all communication is done in writing with our end-customers and partners. Moreover, you are adept at ‘reading the customer’ to mirror them in order to provide the best possible service. You are also able to think outside the box and adapt to any given situation.
Ambitious and can imagine a future career in the iGaming industry.

How to Apply

Kindly send your CV to info@triple3group.com with the Subject Line: Scandinavian Customer Service.

Job Categories: Gaming. Job Types: Full-Time. Job Tags: Care, customer, customer care, Customer Support, English, Scandinavian, Scandinavian Customer Service, and Support. Salary: 20,000 - 40,000.

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