20 Feb 2018

Full-Time Swedish Customer Support Agent – Job. 4116

VacancyCentreL-Imsida, Malta

Job Description

Introduction
Our client, a growing gaming company based in Malta is seeking to recruit a Swedish Customer Support Agent.This is an excellent opportunity for those who have an interest to develop a career within the gaming industry.

Organization
Our client is a private company, offering the complete Igaming solution for Operators and white labels

Function
The Customer Service Representative will be reporting to the Customer Service Manager. Duties include but are not limited to:

recommending potential products or services to management by collecting customer information and analyzing customer needs
clarifying the customer’s complaint
determining the cause of the problem; selecting and explaining the best solutions to solve the problem
refer unresolved customer grievances to designated departments for further investigation
carrying out outbound calling
reporting any errors on site to correct department/3rd part provider
assisting the customer’s queries via chat, email, telephone
providing explanations to customers about products/site/policies
informing customer of deals and promotions; updating customer account/details with necessary information when needed
being available for the customer queries; and delivering a high level of customer service to customers.

Requirements
Applicants must provide proven experience within a customer service environment and must be customer service focused.
Native proficiency in spoken and written Swedish is necessary with good proficiency in spoken and written English.
Computing skills, especially in web-based applications are essential and previous experience in the Sports Betting/ I- Gaming industry is an asset.
Candidates must have experience within a similar customer service role.

Offer
An attractive salary of around 17,400K will be offered to the right candidate together with bonuses.

How to Apply

jobs@vacancycentre.com

Job Categories: Gaming. Job Types: Full-Time. Job expires in 14 days.

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